These shipping terms explain how armthorpesupplies.uk handles order fulfillment, international shipping standards, estimated transit times, and information on our partner logistics companies.
- Delivery Area
We currently offer delivery services to the following regions:
Within the UK (England, Scotland, Wales, Northern Ireland)
Some international regions (subject to logistics capabilities)
International orders may be subject to local customs policies and import restrictions. - Shipping Processing Time
All orders enter the processing stage after payment confirmation:
Order processing time: 1–2 business days
Processing may be delayed on weekends and UK public holidays
Processing time may be longer during peak periods (such as Christmas and promotional seasons)
You will receive an email containing tracking information after your order is shipped. - Estimated Delivery Time
Delivery time varies depending on the destination:
Within the UK: Standard Delivery: 3–7 business days
Express Delivery: 1–3 business days
Europe: Standard International Delivery: 5–10 business days
Other International Regions: International Delivery: 7–21 business days
Note: The above times are estimates and are not guarantees. Actual delivery may vary due to customs or logistics delays. 4. Import & Export Compliance
For international orders, we comply with UK and relevant international trade regulations:
4.1 Export Compliance (Shipping from the UK)
All exported goods must comply with UK Export Control Regulations.
Pet supplies must meet relevant safety and hygiene standards.
Restricted or prohibited products are prohibited from export.
4.2 Import Compliance (Entry into Other Countries/Regions)
International orders may be subject to import duties, Value Added Tax (VAT), or customs clearance fees.
These fees are borne by the recipient, and the specific amount is determined by local customs.
We cannot control or predict customs fees in different countries.
4.3 Customs Delay Explanation
Packages may be delayed due to customs inspections.
We will assist if additional documents (such as invoices or product descriptions) are required.
Customs detention or refusal is not our responsibility.
- Shipping Partners
To ensure delivery stability and timeliness, we cooperate with the following logistics service providers:
UK Domestic Logistics
Royal Mail — UK National Post Service, with wide coverage, suitable for standard parcel delivery
DPDgroup — Offers fast, trackable courier services:
Evri — Commonly used for e-commerce parcel delivery, cost-effective.
International logistics partners:
DHL — International express service, fast, suitable for high-value orders
UPS — Global logistics network, providing reliable cross-border transportation
FedEx — High-speed international delivery and customs clearance support.
The logistics carrier will be automatically assigned based on the order destination, package weight, and shipping costs.
- Order Tracking
All shipped orders come with a tracking number.
You can check the status through the logistics company’s website or the order page.
Tracking information is usually updated within 24 hours of shipment. - Shipping Costs
Shipping costs will be automatically calculated at checkout and may be affected by the following factors:
Shipping address
Package weight and volume
Selected delivery speed
International shipping and customs costs
If there are any free shipping promotions, they will be clearly stated on the website homepage or checkout page. - Lost or Damaged Packages
If your package is lost in transit, please contact us after the estimated delivery time.
If you receive damaged goods, please provide photos for claims processing.
We will assist in the investigation and provide solutions according to logistics policies.