Welcome to the help center at armthorpesupplies.uk. Here you’ll find answers to frequently asked questions about orders, payments, shipping, returns, and more. If you still need assistance, please feel free to contact our customer support team.
- Orders
How do I place an order?
You can select items on the website, add them to your cart, and click “Checkout.” Follow the prompts to complete the payment.
Can I modify or cancel my order?
We will process your order as soon as possible after submission. If your order has not yet shipped, you can contact customer service to request modifications or cancellation; once the order has shipped, it cannot be changed.
How do I confirm if my order was successful?
After successfully placing your order, you will receive a confirmation email containing your order number and details.
- Payment Issues
Which payment methods are supported?
We typically support:
Credit cards / Debit cards
Other secure online payment methods
Why did my payment fail?
Common reasons include:
Bank refused the transaction
Incorrect card information
Insufficient balance
Security verification failed
We suggest you try a different payment method or contact your bank.
Will I be automatically charged?
No. All orders on this website are one-time payments only; there will be no automatic renewals or duplicate charges.
- Delivery Information
Where do you deliver?
We deliver to most areas within the UK and internationally (including England, Scotland, Wales, and parts of Northern Ireland).
How long does delivery take?
General delivery times are:
Standard delivery: 3–7 business days
Express delivery: 1–3 business days (if available)
Actual times may vary slightly depending on logistics conditions.
How do I track my order?
After your order is shipped, you will receive an email with a tracking number to check its status.
- Returns and Refunds
Can I return items?
Under UK consumer protection regulations, you can usually apply for a return within 14 days of receiving the goods (unused and in their original packaging).
Which items cannot be returned?
The following may not be eligible for return:
Opened pet food or consumables
Used or damaged goods (not due to quality issues)
How long does it take for a refund to arrive?
Refunds will be processed after we receive and inspect the returned goods, which typically takes 5–10 business days to return the item to the original payment method.