This return and exchange policy explains the rules for returns, exchanges, and refunds after you purchase pet supplies from armthorpesupplies.uk.

1. Right to Return (UK Consumer Rights)
   Under the UK Consumer Contracts Regulations 2013, you have the right to cancel your order and request a return within 14 days of receiving the goods, without giving a reason.

Conditions are as follows:
The goods must be unused.
The goods must be in their original packaging.
The goods must include all accessories, labels, and gifts (if any).

2. Non-Returnable Items (Exceptions)
   For hygiene, safety, and product nature reasons, the following items may not be eligible for return:
   Opened or used pet food
   Used pet care products (such as shampoos and grooming products)
   Perishable or short-shelf-life items
   Items clearly marked “Non-Returnable”
   If the item has a quality problem, the above restrictions do not apply.
3. Return Process

To return an item, please follow these steps:
Contact customer service and provide your order number
Obtain return authorization
Package properly and return to the designated address
Provide tracking information
Packages returned without prior authorization may not be processed.

4. Refund Policy

4.1 Refund Conditions
A refund can be requested under the following circumstances:
The goods meet the return conditions and have been successfully returned.
The goods have quality problems or are shipped incorrectly.
The order is cancelled before shipment.

4.2 Refund Time
We will process the refund after receiving and inspecting the returned goods.
It usually takes 5–10 business days to refund to the original payment method.
Banks or payment platforms may require additional processing time.

5. Exchange Policy
   If you wish to exchange goods:
   You can apply for an exchange within 14 days of receiving the goods.
   Exchanged goods must be unused and in their original packaging.
   If stock is insufficient, a refund or alternative goods will be provided.
6. Return Shipping Costs
   For returns due to personal reasons: Shipping costs are borne by the customer.
   For returns due to incorrect goods or quality problems: Shipping costs are borne by us.
   If a prepaid return label is provided, it will be deducted from the refund or fully covered (depending on the circumstances).
7. Damaged or Incorrect Goods

If you receive any of the following, please contact us immediately:
Goods damaged in transit
Incorrect goods received
Missing accessories

Please provide:
Order number
Product photo
Packaging photo
We will prioritize providing you with a replacement or full refund.

8. Special Notes on Pet Food and Hygiene Products

Due to health and safety concerns regarding pet food and hygiene products:

Once opened, returns are generally not accepted.

If there are quality issues or spoilage, a refund or exchange can be requested.

All products are recommended for proper storage and use within their shelf life.

9. Refund Refusal Circumstances

The following situations may result in a refund being refused:

The product is visibly used or damaged (not a quality issue).

The 14-day return period has expired.

No valid order information provided.

Unauthorized return of goods.

10. Order Cancellation

Before shipment: Free cancellation and full refund are available.

After shipment: Processed according to the return procedure.

11. Contact Us

For return and exchange support, please contact:

Company: ARMTHORPE SUPPLIES LTD
Address: 4 The Parade Church Street, Armthorpe, Doncaster, England, DN3 3AG
Email: howardhart723@hotmail.com
Tel: +44 7802510199